Shipping Policy
Last updated: October 27, 2026
All orders are packed and dispatched from our facility in Yiwu, Zhejiang, China. This page explains processing times, shipping methods, costs, and what to expect regarding customs.
1. Order Processing Time
| Stage | Time |
|---|---|
| Order placed | — |
| Payment verification and picking | 1–2 business days |
| Packing and handover to carrier | 1 business day |
| Total processing time | 1–3 business days |
Orders placed on Saturday, Sunday, or Chinese public holidays begin processing on the next business day. During peak periods (Black Friday, Christmas, Chinese New Year), processing may take up to 5 business days; we will post a notice on the Site if this applies.
You will receive a dispatch confirmation email with a tracking number once your parcel leaves our facility.
2. Shipping Methods and Delivery Times
| Method | Destinations | Transit time (after dispatch) |
Cost |
|---|---|---|---|
| Standard International (dedicated line, tracked) |
United States, Canada, United Kingdom, EU, Australia, Japan, South Korea, Southeast Asia | 8–15 business days | $12 flat Free over $99 |
| Express (DHL / FedEx / UPS) |
Most countries worldwide | 3–7 business days | $28 flat |
Total estimated delivery time = processing time + transit time. For example, a Standard order to the US placed on Monday should arrive within 9–18 business days.
Transit times are estimates provided by our carriers, not guarantees. Delays can occur due to customs inspections, weather, carrier backlogs, or public holidays, and are outside our control.
3. Order Tracking
Every parcel ships with a tracking number, sent by email at dispatch. Tracking information may take 24–48 hours to appear in the carrier’s system after dispatch. You can also check your order status in your account or on our Order Tracking page.
If tracking shows no movement for more than 15 days, contact us and we will open an investigation with the carrier.
4. Shipping Destinations
We currently ship to: the United States, Canada, the United Kingdom, all European Union member states, Switzerland, Norway, Australia, New Zealand, Japan, South Korea, Singapore, Malaysia, Thailand, the Philippines, and Vietnam.
If your country is not listed at checkout, we do not currently ship there. Contact us at support@syvimir.com and we will advise whether shipping can be arranged.
We do not ship to freight forwarding addresses, PO boxes in certain regions, or addresses that our carriers classify as restricted.
5. Shipping Costs
- Standard International: $12 for orders under $99; free for orders of $99 or more (calculated after discounts, before duties and taxes).
- Express: $28 flat, regardless of order value. Free shipping thresholds do not apply to Express.
- Shipping costs are shown at checkout before payment and are non-refundable except where the return is our fault (see Refund & Return Policy).
6. Customs Duties and Import Taxes
This is important — please read before ordering.
Orders are shipped from China. Your country may charge import duties, VAT/GST, or a customs handling fee when the parcel enters. These charges are not included in the product price or shipping cost and are the recipient’s responsibility.
| Destination | Typical de minimis / threshold | What to expect |
|---|---|---|
| United States | USD 800 (low-value shipments) | Most orders under $800 are not subject to duty. Tariff rules change frequently — check current regulations. |
| European Union | EUR 150 (duty) / EUR 0 (VAT) | VAT is normally collected at import. Orders above €150 may also attract duty. |
| United Kingdom | GBP 135 | VAT applies from the first pound on most goods. |
| Canada | CAD 20 (duty) / CAD 40 (tax) | Duty and tax commonly apply, plus a carrier handling fee. |
| Australia | AUD 1,000 | GST is collected by the seller on low-value imports. |
Customs authorities may open and inspect parcels. We declare goods accurately at their real value; we do not under-declare or mark orders as gifts, as this is illegal and can result in seizure.
If you refuse a parcel because of duties, or fail to pay them and the parcel is returned to us, we will refund the item price less the actual outbound and return shipping costs once the parcel is received back.
7. Address Accuracy
Please check your shipping address carefully before completing checkout. We cannot change the address after dispatch. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment at your cost, or refund the item price less shipping costs.
8. Split Shipments
If your order contains items with different processing times, we may ship them separately at no extra cost to you. You will receive a separate tracking number for each parcel.
9. Lost, Delayed, or Damaged Parcels
| Situation | What we do |
|---|---|
| No tracking movement for 15 days | We open a carrier investigation and update you within 5 business days. |
| Not delivered within 45 days of dispatch | We treat the parcel as lost and refund in full or reship, at your choice. |
| Damaged in transit | Send photos of the parcel and contents within 7 days of delivery; we will refund or replace. |
| Marked delivered but not received | Check with neighbours and your local carrier first, then contact us within 14 days. We will assist with a carrier claim. |
10. Holiday Shipping Deadlines
To arrive before 25 December, we recommend ordering by:
- Standard International: 8 December
- Express: 15 December
These are recommendations based on carrier guidance, not guarantees. Chinese New Year (late January to mid-February) may add 1–3 weeks to processing; we will post notices on the Site in advance.
11. Contact
Shipping enquiries:
- Email: support@syvimir.com (we reply within 2 business days)
- Post: Yiwu Gonglian Apparel Co., Ltd., Room 3, 1st Floor, Building 1, No. 2868 Xicheng Road, Chengxi Street, Yiwu City, Jinhua City, Zhejiang Province, China 322000