Contact Us
We answer every message ourselves — no outsourced call centre. Most enquiries get a reply within 2 business days.
1. Email — fastest way to reach us
| Topic | Response time | |
|---|---|---|
| Orders, shipping, returns | support@syvimir.com | Within 2 business days |
| Size advice before ordering | support@syvimir.com (subject: Size Advice) | Within 2 business days |
| Wholesale / bulk / custom | support@syvimir.com (subject: Wholesale Enquiry) | Within 3 business days |
| Privacy and data requests | support@syvimir.com (subject: Privacy Request) | Within 30 days (legal maximum) |
To speed things up, include your order number in the subject line — for example: “Where is my order – SYV-10234”.
2. Use the form below
Prefer a form? Fill in the fields below and we will reply by email. Please include your order number if your question relates to an existing order.
[Insert contact form here — see the note at the bottom of this file for the recommended plugin and fields.]
3. Business hours
| Day | Hours (China Standard Time, GMT+8) |
|---|---|
| Monday – Friday | 09:00 – 18:00 |
| Saturday | 09:00 – 13:00 |
| Sunday | Closed |
| Chinese public holidays | Closed (notices posted on the Site) |
Messages received outside business hours are answered on the next business day. During Chinese New Year (late January to mid-February), responses may take up to 5 business days — we will post the exact dates on the Site.
4. Postal address
For returns, please contact us first — do not ship to this address without a return authorisation, as it is a production facility and unannounced parcels cannot be matched to your order.
Yiwu Gonglian Apparel Co., Ltd.
Room 3, 1st Floor, Building 1, No. 2868 Xicheng Road,
Chengxi Street, Yiwu City, Jinhua City,
Zhejiang Province, China 322000
5. Before you write
Many common questions are answered faster on these pages:
- Where is my order? → Shipping Policy and Order Tracking
- Which size should I order? → Size Guide (all measurements in cm and inches)
- How do I return something? → Refund & Return Policy
- Will I pay customs duty? → Shipping Policy, Section 6
- General questions → FAQ
6. Company information
| Legal entity | Yiwu Gonglian Apparel Co., Ltd. (义乌共联服饰有限公司) |
|---|---|
| Registered in | Zhejiang, People’s Republic of China |
| Business scope | Apparel manufacturing, internet retail, import and export of goods and technology |
| Trademark | SYVIMIR — Class 25, application nos. 93790986 and 93790987 (pending) |
| Site | syvimir.com |