Privacy Policy
Last updated: October 27, 2026
This Privacy Policy explains how Yiwu Gonglian Apparel Co., Ltd. (“SYVIMIR”, “we”, “us” or “our”) collects, uses, and shares information about you when you visit syvimir.com (the “Site”), make a purchase, or otherwise interact with us.
By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.
1. Who We Are
SYVIMIR is the trading name of Yiwu Gonglian Apparel Co., Ltd., a company registered in Zhejiang, China.
- Registered address: Room 3, 1st Floor, Building 1, No. 2868 Xicheng Road, Chengxi Street, Yiwu City, Jinhua City, Zhejiang Province, China 322000
- Privacy contact: support@syvimir.com
We are the data controller for the personal information described in this policy.
2. Information We Collect
2.1 Information you give us
| Category | Examples | Why we need it |
|---|---|---|
| Contact details | Name, email address, phone number | To process your order and contact you about it |
| Shipping details | Delivery address, recipient name, postal code | To deliver your order and calculate shipping |
| Order details | Products purchased, size, colour, quantity, order value | To fulfil your order and handle returns |
| Account details | Email address and password (if you create an account) | To let you view order history and track shipments |
| Communications | Emails, chat messages, return requests | To answer your questions and resolve issues |
We do not store your full payment card details. Card information is entered directly on the secure checkout pages of our payment providers and is never transmitted to or stored on our servers.
2.2 Information collected automatically
- Device and browser data: IP address, browser type and version, operating system, screen size, language preference.
- Usage data: pages viewed, products viewed, time spent on page, referring URL, and whether you arrived from an advertisement.
- Cookies and similar technologies (see Section 6).
2.3 Information from third parties
Our payment providers may share limited information with us — such as the outcome of a payment authorisation, the last four digits of a card, the card brand, and fraud-risk indicators. We use this only to process your order and to protect against fraud.
3. How We Use Your Information
We use your information to:
- Process and fulfil your orders, including shipping and delivery notifications;
- Process payments and refunds, and detect or prevent fraud;
- Handle returns, exchanges, and warranty claims;
- Respond to your enquiries and provide customer support;
- Send transactional emails such as order confirmations and shipping updates;
- Send marketing emails, only if you have opted in — you can unsubscribe at any time using the link in any email;
- Improve the Site, our product range, and the customer experience;
- Measure the performance of our advertising;
- Comply with legal obligations, including tax and customs requirements.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
4. Legal Bases for Processing (EEA and UK Visitors)
Where the General Data Protection Regulation (GDPR) or UK GDPR applies, we rely on the following legal bases:
- Contract: processing necessary to fulfil your order and provide the services you requested;
- Legitimate interests: improving our Site, preventing fraud, and securing our systems;
- Consent: marketing emails and non-essential cookies, which you may withdraw at any time;
- Legal obligation: retaining records required by tax, accounting, and customs law.
5. How We Share Information
We share personal information only with service providers who need it to perform a specific task on our behalf:
| Recipient type | Purpose | Data shared |
|---|---|---|
| Payment processors (Airwallex, PayPal) | Processing card and wallet payments, refunds, and fraud screening | Name, billing address, email, order value |
| Shipping carriers and freight forwarders (e.g. DHL, FedEx, UPS, dedicated line partners) | Delivering your order and providing tracking | Name, delivery address, phone number, order contents |
| Hosting and infrastructure providers | Operating the Site and storing data securely | Technical and usage data |
| Email and support tools | Sending order notifications and responding to enquiries | Name, email address, message content |
| Analytics and advertising platforms | Understanding traffic and measuring campaign performance | Pseudonymised device and usage data |
We may also disclose information where required by law, court order, or a lawful request from a public authority, or where necessary to protect our rights, property, or the safety of our customers.
Some of these providers are located outside your country. Where we transfer personal data out of the EEA or the UK, we rely on appropriate safeguards such as Standard Contractual Clauses.
6. Cookies
We use cookies and similar technologies to:
- Keep the Site working (strictly necessary) — for example, remembering what is in your cart and keeping you logged in;
- Remember your preferences — such as your selected currency or language;
- Measure performance — understanding which pages are visited and which products are viewed;
- Support advertising — measuring whether an ad led to a visit or a purchase.
You can control or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent the cart and checkout from working. For visitors in the EEA and the UK, non-essential cookies are set only after you consent.
7. How Long We Keep Information
| Data | Retention period |
|---|---|
| Order and transaction records | 7 years (required for tax and accounting) |
| Customer support correspondence | 3 years from last contact |
| Account information | Until you request deletion, or 3 years after your last order |
| Marketing subscription | Until you unsubscribe |
| Website analytics | Up to 26 months |
8. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you;
- Correct information that is inaccurate or incomplete;
- Request deletion of your information;
- Restrict or object to certain processing;
- Receive your information in a portable format;
- Withdraw consent at any time (this does not affect processing already carried out);
- Lodge a complaint with your local data protection authority.
California residents have additional rights under the CCPA/CPRA, including the right to know what personal information is collected, the right to delete it, the right to correct it, and the right to opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To exercise any right, email support@syvimir.com with the subject line “Privacy Request”. We will respond within 30 days and may ask you to verify your identity. You will not be discriminated against for exercising your rights.
9. Security
The Site is served over HTTPS, and all payment data is transmitted using industry-standard encryption. Access to customer data is restricted to staff who need it to perform their duties. No method of transmission or storage is completely secure, but we take reasonable technical and organisational measures to protect your information.
10. Children
The Site is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Third-Party Links
The Site may contain links to other websites. We are not responsible for their privacy practices, and we encourage you to read their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “Last updated” date. Material changes will be communicated by email or a notice on the Site.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled:
- Email: support@syvimir.com
- Post: Yiwu Gonglian Apparel Co., Ltd., Room 3, 1st Floor, Building 1, No. 2868 Xicheng Road, Chengxi Street, Yiwu City, Jinhua City, Zhejiang Province, China 322000