Refund & Return Policy
Last updated: October 27, 2026
We want you to be satisfied with your purchase. If something is not right, you may return eligible items within 30 days of delivery.
1. Return Window
| Situation | Window | Who pays return shipping |
|---|---|---|
| Changed your mind / ordered wrong size | 30 days from delivery | Customer |
| Wrong item received | 30 days from delivery | SYVIMIR |
| Item is defective or damaged on arrival | 30 days from delivery | SYVIMIR |
| Item materially different from description | 30 days from delivery | SYVIMIR |
| Item never arrived | 45 days from dispatch | Not applicable |
2. Conditions for Return
To be accepted, returned items must be:
- Unworn and unwashed, with no signs of use, odour, perfume, or stains;
- In original condition, with all original tags attached and the original packaging where possible;
- Complete — including any belts, detachable liners, hoods, or accessories supplied with the product;
- Returned with proof of purchase (order number or order confirmation email).
We inspect every returned item. Items that do not meet these conditions may be refused or subject to a partial refund. If we refuse a return, we will contact you before sending the item back.
Non-returnable items
- Items marked as final sale or clearance at the time of purchase;
- Free gifts and promotional items;
- Items damaged by misuse, improper washing, or alteration;
- Items returned more than 30 days after delivery.
3. How to Start a Return
- Email support@syvimir.com with the subject line “Return Request – [Your Order Number]”.
- Include: your order number, the item(s) you wish to return, the reason, and photos if the item is defective or incorrect.
- We will reply within 2 business days with return instructions and, where applicable, a return address.
- Pack the item securely and ship it to the address we provide. Do not send returns to the address on the shipping label without confirmation — that address is a freight forwarder and returns sent there cannot be processed.
- Send us the tracking number once shipped.
Important: Please contact us before returning anything. Unannounced returns cannot be matched to your order and may be lost.
4. Return Shipping Costs
- Our fault (defective, damaged, wrong item, not as described): we cover return shipping. We will either provide a prepaid label or reimburse reasonable return postage on receipt of the tracking receipt. Please use the most economical tracked service available.
- Change of mind (wrong size ordered, no longer wanted): you pay return shipping. Original shipping charges are non-refundable, and if your order qualified for free shipping because it exceeded the free-shipping threshold, the actual outbound shipping cost will be deducted if the return brings the order below that threshold.
5. Refund Timing and Method
| Stage | Timeline |
|---|---|
| Return received at our warehouse | — |
| Inspection completed | Within 2 business days of receipt |
| Refund issued | Within 3 business days of approval |
| Funds visible on your statement | 5–10 business days (depends on your bank or card issuer) |
Refunds are issued to the original payment method. We cannot refund to a different card or account. If the original payment method is no longer available, contact us to arrange an alternative.
Refunds are made in USD. If your card is denominated in another currency, any difference caused by exchange rates or bank fees is outside our control and is not refundable by us.
6. Exchanges
We do not operate a direct exchange process, because it is faster for you to:
- Return the item for a refund (following Section 3), and
- Place a new order for the size or colour you want.
This avoids waiting for the returned item to travel back before the replacement ships. If the item you want is low in stock, contact us first and we will hold it for 5 days while your return is in transit.
7. Defective or Damaged Items
If an item arrives defective, damaged, or materially different from its description, please contact us within 7 days of delivery with photographs showing the issue. Depending on the circumstances we will offer, at your choice:
- A full refund, including original shipping costs;
- A replacement item shipped at our expense; or
- A partial refund if you prefer to keep the item (for example, a minor stitching fault).
We do not require you to return a defective item when the cost of return shipping would exceed the item’s value — we will tell you if that applies.
8. Items Lost or Stuck in Transit
- No tracking updates for 15 days: contact us and we will open an investigation with the carrier.
- Not delivered within 45 days of dispatch: we will treat the parcel as lost and issue a full refund or send a replacement, at your choice. You do not need to wait for the carrier’s investigation to conclude.
- Marked as delivered but not received: please check with neighbours and your local carrier first, then contact us within 14 days. We will assist with a carrier claim. Where the carrier’s proof of delivery is valid, we may not be able to refund, but we will always try to find a workable solution.
9. Customs, Duties and Refused Parcels
Import duties and taxes are the recipient’s responsibility (see our Shipping Policy). If a parcel is refused at customs or returned to sender because duties were not paid, we will refund the item price less the actual outbound and return shipping costs once the parcel is received back.
10. Chargebacks
If you believe a charge is incorrect, please contact us first at support@syvimir.com. We resolve the vast majority of issues within 2 business days. Filing a chargeback before contacting us can significantly delay resolution, because the card issuer’s process is slower than ours.
11. Your Statutory Rights
Nothing in this policy limits your statutory rights. Consumers in the European Union and the United Kingdom additionally have a 14-day right of withdrawal from the day the goods are received, for any reason. To exercise it, notify us within that period; you then have a further 14 days to return the goods. We will refund the item price and standard outbound shipping within 14 days of receiving the returned goods or proof of return, whichever is earlier. The cost of returning the goods is yours unless we agreed otherwise.
12. Contact
All return and refund enquiries:
- Email: support@syvimir.com (we reply within 2 business days)
- Post: Yiwu Gonglian Apparel Co., Ltd., Room 3, 1st Floor, Building 1, No. 2868 Xicheng Road, Chengxi Street, Yiwu City, Jinhua City, Zhejiang Province, China 322000